OUR QUALITY POLICY

FARKLI YATIRIM İNŞAAT A.Ş. considers the health and safety of its employees and environmental protection as its fundamental philosophy within the scope of all plastic and smart card production and services, such as providing the necessary infrastructure for these services, marketing and presenting the products, and other plastic and smart card activities. In this regard, it prioritizes creating a healthier and safer working environment for its employees and minimizing any potential losses as its primary business goals.

In accordance with ISO 10002 Customer Satisfaction Management System, Quality Management System, Integrated Management System Management System, OHSAS ISO 45001:2018 Occupational Health and Safety, ISO 14001:2015 Environmental Management System, and ISO 10002:2004 Customer Complaints Management, and ISO 27001 Information Security Management System standards:

• To carry out production in the plastic and smart card sector in compliance with national and international legal regulations and standards,
• To provide creative solutions that effectively meet continuously evolving customer expectations at appropriate costs,
• To increase customer satisfaction by improving service quality,
• To establish a business approach focused on customers and the services provided,
• To maintain healthy communication with solution partners and ensure their needs are taken into consideration,
• To create a working environment that encourages teamwork, where employees share knowledge and experiences for corporate knowledge creation, and individual and group achievements are promoted,
• To implement a performance management system that allows employees to see their contributions to the company's business results, conveys the competencies expected of them, and supports personal development,
• To ensure the satisfaction of human resources, which it sees as the most important factor in determining the quality of the product it produces,
• To establish and integrate process-based operations to achieve a standardized performance level in all areas where services are provided,
• To improve technological infrastructure and system integration on the path to becoming a company that quickly accesses, processes, and distributes information,
• To evaluate customer complaints, requests, and suggestions in accordance with laws, regulations, and company rules in a fair, unbiased, and confidential manner,
• To ensure customer satisfaction by resolving customer applications and complaints as quickly as possible,
• To ensure the continuous improvement of the Quality Management System's effectiveness.

We commit to:

• Comply with legal and other requirements related to Occupational Health and Safety and Environment,
• Evaluate all risks and effects related to Occupational Health and Safety and Environment, with the participation of employees in line with a preventive approach, and take the necessary precautions,
• Develop systems to minimize our losses in the event of any accidents or emergencies during our activities,
• Control, reduce, or eliminate significant environmental impacts arising from our activities,
• Plan and maintain training activities for our company and/or on behalf of our company to enhance the safety culture, risk perception, and environmental awareness,
• Commit to improving Occupational Health and Safety and Environmental performance by following technological developments.